Delivery methods and charges
We deliver all orders across Pakistan through trusted third-party courier services. Once your order is confirmed and payment is verified, it is carefully packed and handed over to our courier partner for dispatch. We work with reliable national courier companies to ensure your parcel reaches you in good condition and within a reasonable timeframe.
Delivery is available to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Multan, Faisalabad, and many more. Delivery to remote or rural areas may take additional time depending on the courier’s reach in that region.
Orders are only dispatched after payment has been confirmed. If you have chosen bank transfer, Easypaisa, or JazzCash, please ensure you send your payment receipt on WhatsApp so we can process your order without delay.
Order tracking
Once your order has been dispatched, you will receive a tracking number from our team via WhatsApp. This tracking number is assigned by the courier company and can be used to monitor your parcel’s journey in real time — from the moment it leaves our facility to the point it arrives at your doorstep.
Tracking information may take 12 to 24 hours to become active on the courier’s system after dispatch. If the tracking number does not show any updates immediately, please wait a day and try again. Tracking updates are refreshed periodically throughout the day as your parcel moves through different courier hubs and transit points.
To check the current status of your order, click the button below to visit our dedicated order tracking page. You will need your tracking number or order ID to look up your shipment.
I still have not received my order
We understand how frustrating it can be to wait for an order that has not yet arrived. While we do our best to ensure timely delivery through our courier partners, occasional delays can happen due to high shipment volumes, public holidays, weather conditions, or logistical issues at the courier’s end.
If your order has not arrived within the estimated delivery window of 3–5 business days from the dispatch date, here is what we recommend:
Check your tracking status — Visit order tracking page and enter your tracking number to see the latest update on your parcel’s location.
Wait an extra 1–2 days — Sometimes parcels are delayed at a transit hub or during last-mile delivery. A short additional wait often resolves the issue.
Confirm your delivery address — Double-check that the address provided at checkout was complete and accurate, including house number, street, city, and postal code.
Contact us on WhatsApp — If your order is significantly delayed or the tracking status shows no movement for more than 3 days, please reach out to us immediately. Share your order ID and tracking number and we will follow up with the courier on your behalf.
The items received are incorrect or are defective
We take great care in packing every order accurately and safely, but we acknowledge that mistakes can occasionally happen. If you have received an item that is different from what you ordered, or if the product arrived damaged or defective, please know that we are here to make it right.
Wrong item received: If the item you received does not match your order, please do not use or remove any tags or packaging from the product. Contact us on WhatsApp within 48 hours of receiving the parcel and share clear photos/videos of the item received along with your order ID. We will arrange for the correct item to be sent to you at no additional cost, or offer a suitable resolution depending on stock availability.
Damaged or defective item: If your order arrived with a damaged, broken, or defective product, please take clear photos or a short video showing the damage immediately upon opening the parcel. Report the issue to us on WhatsApp within 48 hours of delivery with your order ID and the visual evidence. Claims made after this window may not be eligible for a replacement or refund, so it is important to inspect your order as soon as it arrives.
Once your complaint is reviewed and verified by our team, we will offer one of the following resolutions: a replacement of the item, a store credit, or a refund depending on the nature of the issue and product availability. We aim to resolve all such complaints within 2–3 business days of receiving your report.